Our Approach
Compliance is not a box-ticking exercise. It is the foundation of how we operate.
La Roche Ltd maintains structured systems, documented procedures, and audit trails to ensure that landlords meet their statutory obligations and that tenants are housed in safe, legally compliant homes.
We monitor regulatory change, maintain accurate records, and act proactively to prevent non-compliance rather than reacting after an issue arises.
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Professional Indemnity Insurance
We hold Professional Indemnity Insurance with AXA appropriate to the services we provide.
This insurance protects landlords against loss arising from:
Professional negligence
Errors or omissions
Breach of duty in the provision of management services
Certificates are available on request.
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We are a member of a government-approved redress scheme, providing an independent route for dispute resolution if a complaint cannot be resolved internally.
Our complaints handling procedure follows the requirements set by The Property Ombudsman, including clear escalation timescales and written responses.
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We track and manage the following legal requirements:
Gas Safety
Annual Gas Safety Certificates
Issued by Gas Safe registered engineers
Served to tenants within required timeframes
Electrical Safety
Electrical Safety Reports (EICR)
Remedial works tracked and recorded
Re-inspection scheduling
Energy Performance
Valid EPC in place prior to marketing
Minimum energy efficiency standards monitored
Fire & Carbon Monoxide Safety
Smoke alarms installed and tested
Carbon monoxide alarms where required
Tenant acknowledgements recorded
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Deposit Protection
Where a deposit is taken:
It is protected within a government-approved scheme
Prescribed Information is served within the statutory timeframe
Full records are retained
Failure to comply with deposit legislation can restrict possession rights. We manage this process in full.
